October 29, 2013 – Final Reminder: Last Chance for Customers to Download Legacy Avid Video and Broadcast Software is This Thursday, October 31st
This is Avid’s final reminder to you, our resellers, to take action and notify your customers of the important changes Avid is making to software availability as of this Friday, November 1, 2013. This change affects those customers using legacy Avid video or broadcast products. It is critical that you study the information provided and actively reach out to customers TODAY to ensure they take the appropriate steps to back up their software installers by end of day this Thursday, October 31st.
While we will continue to offer downloads of more recent Avid software releases through our Download Center using an Open Source Java alternative, the following versions of software—and all prior releases to these—will be removed indefinitely:
Avid will be sending out a final, “last day to update” reminder email to our customer lists tomorrow, October 30th, but you should reach out to your key customers directly to ensure they understand the impact of this change and the actions they need to take.
What You Need to Do
Call your key customers now to ensure they are well informed and remind them that the deadline for them to back-up their Avid video or broadcast software is this Thursday, October 31st.
Please note that customer licenses and entitlements will not be affected by this change. However, after Thursday, October 31st, Avid Customer Success, Professional Services and our resellers will not be able to assist with the affected software installations listed above; customers will have to rely on their own backup copy to install software.
We have continually updated the Avid Software Availability forum for customers to get tips for downloading, backing up software, and other best practices. If they need last minute backup help, please guide them to the forum.
All reference documents can be found on Partner Central in the Avid Software Availability folder (>CHANNEL PROGRAMS>Communications>Avid Software Availability):
· FAQ (continually updated)
· Avid Software Availability recorded PowerPoint (BrainShark)
· Avid Software Availability Phone Discussion Guidelines
If you have any additional questions please contact your Avid Partner Account Manager. Or SoundBroker.com 702-736-3003